Refund policy

RETURN & REFUND POLICY

We want you to love your Heritage Wrap. Every eligible order is backed by our 30-day satisfaction guarantee.

RETURNS

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, your Heritage Wrap should be returned in reasonable condition and include the original packaging and accessories when possible.

To begin a return, please email us at shopheritagewrap@gmail.com with:

• Your full name
• Your order number
• The reason for your return

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted or properly processed.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are generally non-refundable.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used when placing your order.

Please allow several business days after a refund is processed for your bank or payment provider to post the funds back to your account.

DAMAGED OR INCORRECT ITEMS

If your Heritage Wrap arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at shopheritagewrap@gmail.com.

Include your order number along with clear photos or videos showing the product, packaging, shipping label, and issue.

We will review the situation and determine the appropriate resolution.

NON-ELIGIBLE RETURNS

Returns may be refused for items that:

• Have been heavily used
• Have been intentionally damaged
• Have been altered or modified
• Are missing major components
• Are returned outside of the 30-day return period

CANCELLATIONS

Cancellation requests should be submitted as soon as possible after placing your order.

Once an order has entered production, fulfillment, or shipment, cancellation may no longer be possible.

We reserve the right to deny returns, refunds, or claims that appear fraudulent, abusive, or inconsistent with this policy.

CONTACT US

For questions regarding returns or refunds, contact:

shopheritagewrap@gmail.com