Shipping policy

SHIPPING POLICY

Thank you for shopping with Heritage Wrap.

PRODUCTION TIME

Please allow approximately 1–2 weeks for your Heritage Wrap to be produced, inspected, quality-checked, packaged, and prepared for shipment.

Production times may occasionally take longer during periods of high demand, major sales, holidays, or unexpected production delays.

SHIPPING TIME

After your order has completed production and has been dispatched, please allow approximately 2–4 weeks for delivery depending on your location.

Shipping times may vary depending on the destination, carrier, customs processing, weather conditions, holiday volume, and other circumstances outside our control.

Please understand that delivery dates are estimates and are not guaranteed.

TRACKING INFORMATION

Once your order has shipped, you will receive an email containing your tracking information.

Tracking information may take several days to update after the package has been handed over to the shipping carrier.

SHIPPING COSTS

Any applicable shipping fees will be displayed at checkout before payment is completed.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or other fees depending on the destination and applicable laws.

Any charges not collected at checkout may be the customer's responsibility where permitted by law.

SHIPPING DELAYS

Although we work to get every order delivered as quickly as possible, delays can occasionally occur.

Possible causes include:

• Carrier delays
• High shipping volume
• Weather conditions
• Holiday periods
• Customs processing
• Regional delivery disruptions
• Production delays
• Events outside our reasonable control

Heritage Wrap cannot guarantee carrier delivery dates once an order has been transferred to the shipping provider.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us immediately at shopheritagewrap@gmail.com.

We will do our best to make changes before the order is processed, but address changes cannot be guaranteed once production or fulfillment has started.

Heritage Wrap is not responsible for packages that are delayed, returned, or delivered incorrectly because of an inaccurate or incomplete address entered by the customer.

DELIVERED PACKAGES

If tracking shows your order as delivered but you cannot locate it, please first:

• Check around your property
• Check your mailbox or mailroom
• Ask household members
• Check with neighbors or building staff
• Contact the shipping carrier

If the package still cannot be located, contact us at shopheritagewrap@gmail.com.

DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the product, packaging, shipping label, and visible damage.

INTERNATIONAL SHIPPING

International delivery times may vary depending on the destination and customs processing.

Customers may also be responsible for customs duties, taxes, or import fees imposed by their country unless otherwise stated at checkout.

CONTACT US

For questions regarding shipping, tracking, or delivery, contact:

shopheritagewrap@gmail.com